Welcome to the DEBAG Service Centre!

With our 24hr service hotline you can get hold of us whenever you need to.

+49 (0)180 33224-04

service@debag.com

Hohenthalstraße 8 
01936 Königsbrück
Germany
Tel.: +49 3591 360-0 
Fax.: +49 3591 360-140

Business hours:
Mon-Fri: 7am-6pm
Sat: 8am-2pm

Availability outside of business hours:
Hotline: +49 170 223 600-0 
E-mail: service@debag.com 

Quick and reliable

  • Our Service Centre is the central hub for technical support, service and installation services and guarantees the permanent supply of spare parts. 
  • A workforce of over 550 qualified service technicians ensures that you can get help fast when you need it.
  • Benefit from the great dedication, sound technical knowledge and the ultra-quick reaction times of our DEBAG customer service team.
Choose the best technology together with peace of mind

Quality guaranteed – our guarantee promise

No ifs or buts: lifetime guarantee

Quality that’s worth every penny. We believe in our products and give you our word: with our lifetime guarantee on the baking chambers of our DECON, DILA and GALA in-store ovens.

Predictable and safe – guarantee extensions

Complete your oven with our guarantee extensions – safe, predictable and cost-effective.

  • 1-year guarantee or 2,500 operating hours
  • 2-year guarantee or 5,000 operating hours
  • 3-year guarantee or 7,500 operating hours

Smart Care

Smart Care

Economy

  • inclusive of labour and travel costs
  • minor repairs included
Smart Care

Comfort

  • inclusive of labour and travel costs
  • includes wear parts (door seals, intersecting studs, lighting, replacement filter cartridge)

Premium Care

Premium Care

Economy

  • annual maintenance* and repairs
  • inclusive of travel and labour time
  • minor repairs included
Premium Care

Comfort

  • annual maintenance* and repairs
  • inclusive of travel and labour time
  • includes replacement and wear parts

* The limit of 2,500 operating hours per device, per year must not be exceeded.

Your point of contact

Do you need detailed information regarding our service? Just give us a call.

René Schindler

Head of Service Department

DEBAG Deutsche Backofenbau GmbH
Dresdener Straße 88
02625 Bautzen
Rene.schindler@debag.com+49 (0) 3591 360 289